Terms and Conditions

  • Introduction

    Welcome to the Cindel Logistics Ltd website. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, you must not use our website or services.
  • Definitions

    Company: Refers to Cindel Logistics Ltd.Services: Refers to all services provided by Cindel Logistics Ltd, including shipping, delivery, and logistics solutions.User/Customer: Refers to any individual or entity using our website or services.Website: Refers to our website,www.cindellogistics.co.uk.
  • Use of Services


    You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.
  • Account Registration

    To access certain services, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
  • Service Use

    You agree to use our services only for lawful purposes and in accordance with these terms. You must not use our services:
    • In any way that violates any applicable local, national, or international law or regulation.
    • To transmit, or procure the sending of, any advertising or promotional material without our prior written consent.
    • To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
  • Shipping and Delivery

    Shipping Policies

    Our shipping policies are available on our Shipping Policies page. By using our shipping services, you agree to adhere to these policies.
  • Delivery Times

    Delivery times are estimates and are not guaranteed. We are not responsible for any delays caused by events beyond our control, including but not limited to customs clearance, weather conditions, and transportation disruptions.
  • Tracking

    You can track your shipment using our Tracking Tool. While we strive to provide accurate and up-to- date tracking information, we cannot guarantee the accuracy or completeness of the information provided.
  • Payments and Fees


    All prices are subject to change without notice. The price for a service will be the price in effect at the time the order is placed.
  • Payment Terms

    Payments must be made in accordance with the terms set forth at the time of purchase. We accept various payment methods. Contact our accounts team accounts@cindellogistics.co.uk for more information.
  • Taxes

    You are responsible for any applicable taxes related to your use of our services.
  • Liabilities and Responsibilities

    Limitation of Liability

    To the fullest extent permitted by law, Cindel Logistics Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
    • Your use or inability to use our services.
    • Any unauthorized access to or use of our servers and/or any personal information stored therein.
    • Any interruption or cessation of transmission to or from our services.
    • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.
    • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services.
  • Indemnification

    You agree to defend, indemnify, and hold harmless Cindel Logistics Ltd, its affiliates, and their respective officers, directors, employees, contractors, agents, licensors, service providers, subcontractors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these terms or your use of our services.
  • Intellectual Property

    OwnershipAll content, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by Cindel Logistics Ltd, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
  • License

    You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the website and its content for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform,